Project overview
Seat Ease is a mobile application designed to simplify entertainment planning. Its user-centric platform seamlessly integrates ticket booking with priority waiting lists, empowering users to secure access to popular events with ease.
The goal of the project was to create a minimal and seamless mobile app for movie ticket booking, improving user interface and providing features like waiting lists and easy refunds.
Target users
Pain point
Users are experiencing significant challenges with unreliable refund processing and the inability to secure desired seats when transitioning from the waitlist, leading to dissatisfaction and hindering their entertainment planning experience.
Solution
Seat Ease provides a dynamic waiting list system and optimises the refund process to facilitate seamless reimbursement, elevating the user experience for entertainment bookings.
Competitive anaysis
I found some key feature gaps and user experience issues among competitors. While some apps offer specific features, they lack essentials like order histories, and trailer sections. Additionally, outdated interfaces and complex booking processes hinder user experience. Further, customers report near-impossible cancellations, inadequate support, and partial refunds (30-50%). This highlights the opportunity for Seat Ease to address these unmet needs.
01
Companies should make the ticket booking process straightforward. It's frustrating when it's overly complicated and time-consuming.
02
Having a waiting list feature is a game-changer. It's a sigh of relief knowing I have a chance to get tickets for a sold-out event.
03
I appreciate when apps prioritise user-centric design. It makes navigating the app smoother and more enjoyable.
Sitemap
I created site map for Seat Ease to illustrates user's journey and the actions they can perform within product.
